Safety & Ticket Policy

To ensure the safety of our customers and talent, please review the following prior to arrival at the SWFL Event Center.

Effective Immediately: All bags larger than small clutch handbags (4.5x6in), backpacks, professional cameras, video equipment, large bags, and like articles are strictly prohibited from the venue. Please make sure necessary arrangements are made ahead of time. All patrons subject to search upon venue entry.

NO REFUNDS | ALL SALES FINAL

UNDER 18 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN

Tickets: Tickets: When purchasing tickets, please be aware of which delivery method you have selected at checkout. You MUST print and bring your print-at-home tickets AND VALID PHOTO IDENTIFICATION to be admitted for the event. You may download the app and show your ticket on your mobile device for entry in lieu of printing and for all mobile tickets.

Ticket Reminder: SWFL Event Center cannot guarantee tickets purchased from unauthorized third party resellers (individuals or brokers). SWFL Event Center recommends that you purchase tickets directly through our authorized partners. Do not purchase from scalper sites!

Please do not post a photo of your ticket publicly in order to avoid the potential risk of a stolen barcode. Tickets are treated like cash and cannot be replaced if lost or stolen.

SWFL Event Center | Ticket Transfer Policy: You may NOT gain entry to the event if your name is not on your ticket. SWFL Event Center is not responsible if ticket(s) cannot be scanned and the order is under a different name than the person presenting the ticket. The purchasing credit or debit card must be made available to guarantee entry. If you are purchasing for a friend then you MUST be with them when they turn in their ticket at the venue.

SWFL Event Center reserves the right to cancel or refund any and all tickets flagged as or identified as fraudulent or purchased with the specific intent to make available on secondary seller (scalper) markets.