Your frequently asked questions answered
Why are some events sold through Ticketmaster and some sold through Eventbrite?
Eventbrite has been our ticketing system, but we are currently in the process of transitioning all of our events over to Ticketmaster's system. All previously purchased tickets will still be honored and your seats will be kept the same regardless of which platform your tickets were purchased on.
Is dinner included in the ticket price?
No, dinner is not included in your ticket price.
My ticket confirmation email didn't come through, what do I do?
If your ticket confirmation email doesn't come through, please give us a call at 239-245-9910 or email firstname.lastname@example.org and we will be happy to re-send the email to you. You can also log in to your Ticketmaster or Eventbrite account and access your tickets through there if you placed an online order on one of those sites. If you purchased your ticket through ticketmaster.com we will do our best to help, but sometimes calling ticketmaster customer support is your best option (1-800-745-3000).
Is there still a restaurant in your front room?
No, our venue is only open on show days and dinner is served at all of our shows. If you have general admission tickets and would like to eat dinner in our front room before a show, please give us a call to make a reservation for dinner.
Do you serve dinner?
Yes, we serve dinner at all of our live shows, if there is an exception we will be sure to note it on our website.
What time can I arrive?
For our typical 8pm headliner shows door times are as follows:
Venue opens at 5:30pm for cocktails and dinner in our front room**
Theater doors open at 6pm, dinner service begins for all table and countertop seating
Opening artist begins at 7pm
Headliner begins at 8pm
If a ticket is purchased for a table seat (including counter tops), each seat must purchase a minimum $15 of food. If the $15 minimum food purchase is not met, the remaining balance may be charged to the customer.
**If you have a general admission ticket and make a reservation for dinner in our front room at least one day before the event, we will allow you to reserve your seat on the day of show when the theater doors open. Dinner service is available in our front room beginning at 5:30pm by reservation. Regular dinner service for sections table seating ticket holders begins in the theater at 6pm.
What’s the difference between a general admission ticket and a ticket at a table?
A general admission ticket is simply for a seat in our general admission section, there are no tables in this section. The GA section is seated on a first come, first served basis. A ticket at a table is a reserved seat at a specific table. Guest seated at tables will be provided a server for dinner service. Please note that there is a $15 minimum for each guest with a ticket at a table.
Can I upgrade my ticket from a general admission (GA) ticket to a table?
Yes! Upgrades can be made by contacting email@example.com or by calling 239-245-9910. We can also upgrade your tickets day of show when you arrive.
I don't see a seating chart/theater map on Eventbrite when purchasing tickets, how do I see what the seating options are?
In order to view the seating chart for a particular show, please select any ticket type on the event page and then you will be able to proceed to the next step that displays the theater seating chart and will allow you to choose your seats via the venue map. Eventbrite’s seating map does not work on tablets, smartphones and some internet browsers (we recommend Safari or Internet Explorer).
Do you have a dress code?
No, we do not have an official dress code for our venue.
Where do I park?
Our venue is surrounded by ample parking in our parking lot as well as in the shopping center near the venue.
I can't attend anymore, can I get a refund on my ticket?
Refunds are not provided. Tickets are non-refundable and non-transferrable.
What are your box office hours?
Our box office hours are 10am-4pm Monday through Friday, with extended hours on show/event days. However tickets are available via www.swfleventcenter.com 24/7.