FAQ

Your frequently asked questions answered

Why are some events sold through Ticketmaster and some sold through Eventbrite?

Eventbrite has been our ticketing system, but we are currently in the process of transitioning all of our events over to Ticketmaster's system. All previously purchased tickets will still be honored and your seats will be kept the same regardless of which platform your tickets were purchased on.

Is dinner included in the ticket price?

No, dinner is not included in your ticket price.

My ticket confirmation email didn't come through, what do I do?

If your ticket confirmation email doesn't come through, please give us a call at 239-245-9910 or email boxoffice@swfleventcenter.com and we will be happy to re-send the email to you. You can also log in to your Ticketmaster or Eventbrite account and access your tickets through there if you placed an online order on one of those sites.

Is there still a restaurant in your front room?

No, our venue is only open on show days and dinner is served at all of our shows. If you have general admission tickets and would like to eat dinner in our front room before a show, please give us a call to make a reservation for dinner.

Do you serve dinner?

Yes, we serve dinner at all of our live shows, if there is an exception we will be sure to note it on our website.

What time can I arrive?

For our typical 8pm headliner shows door times are as follows:

Venue opens at 5 PM for cocktails and dinner in our front room**

Theater doors open at 6 PM, dinner service begins for sections P1-P5

Opening artist begins at 7 PM

Headliner begins at 8 PM

**If you have a general admission ticket and make a reservation for dinner in our front room at least one day before the event, we will reserve a seat for you. Dinner service is available in our front room beginning at 5pm by reservation. Regular dinner service for sections P1-P5 ticket holders begins in the theater at 6 PM.

What’s the difference between a general admission ticket and a ticket at a table?

A general admission ticket is simply for a seat in our general admission section, there are no tables in this section. The GA section is seated on a first come, first served basis. A ticket at a table is a reserved seat at a specific table. Guest seated at tables will be provided a server for dinner service. Please note that there is a $15 minimum for each guest with a ticket at a table.

Can I upgrade my ticket from a general admission (GA) ticket to a table?

Yes! Upgrades can be made by contacting info@swfleventcenter.com or by calling 239-245-9910. We can also upgrade your tickets day of show when you arrive.

How do I find out what is on the dinner menu?

The full theater menu can be found here.

I don't see a seating chart/theater map on Eventbrite when purchasing tickets, how do I see what the seating options are?

In order to view the seating chart for a particular show, please select any ticket type on the event page and then you will be able to proceed to the next step that displays the theater seating chart and will allow you to choose your seats via the venue map. Eventbrite’s seating map does not work on tablets, smartphones and some internet browsers (we recommend Safari or Internet Explorer).

Do you have a dress code?

No, we do not have an official dress code for our venue.

Where do I park?

Our venue is surrounded by ample parking in our parking lot as well as in the shopping center near the venue.

I can't attend anymore, can I get a refund on my ticket?

Refunds are not provided. Tickets are non-refundable and non-transferrable.

What are your box office hours?

Our box office hours are 10am-4pm Monday through Friday, with extended hours on show/event days. However tickets are available via www.swfleventcenter.com 24/7.

Contact Us

  • 11515 Bonita Beach Road SE
  • Bonita Springs FL 34135
  • 239-245-9910
  • Box Office Hours:
  • Mon-Fri 10am-4pm
  • For questions & information:
  • info@SWFLeventCenter.com

Southwest Florida Event Center

  • The Center offers a diverse lineup of, high end music of all genres, dinner shows, and performances featuring international, national and local artists.

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