Dear Southwest Florida Event Center Supporter,
Your safety is our #1 priority and we’re working with Ticketmaster to address all of your concerns about cancellations and the rescheduling of events at SWFL Event Center. We will continue to communicate via email (sign up here) and our social media about postponements and cancellations as they come in. Because the entire entertainment industry has been rescheduling dates, it may take a few days to catch up to make sure tour dates work for artists, venues and customers.
Ticketmaster has created a Help Center to provide fans guidance about what to do in the case that an event is cancelled or being rescheduled. You can also see a full list of event updates here. Be sure to check back regularly for additional information.
While we have authorized refunds through Ticketmaster for rescheduled events, please bear with us and Ticketmaster as we work to get everyone taken care of. Ticketmaster is seeing an overwhelming amount of increased traffic due to nationwide cancellations and rescheduling and are doing their best to serve the fans as quickly and efficiently as possible during these trying times. We are doing our best as an industry to make sure everyone is taken care of.
Due to the current extenuating circumstances, please allow Ticketmaster time to make updates and to begin processing refunds. They are anticipating a 72 hour processing time.
As a reminder, if you have purchased a ticket directly through our box office by visiting us in person or by calling our box office, we will be able to assist you with refunds by emailing firstname.lastname@example.org with your name, show, and ticket information. If you didn't purchase through one of these methods, you will need to have your refund taken care of by Ticketmaster, as we are unable to help or process refunds for tickets not sold directly through our box office (even if directed to Ticketmaster through our website). We greatly apologize for the inconvenience.
Thank you for your patience as we work through this unprecedented time.
Please do not hesitate to contact us should you have any questions. Email is the best form of communication; info@SWFLeventcenter.com.
Thanks for your continued support.
Southwest Florida Event Center
If you purchase a ticket at a table or counter top for any of our events, there is a $15 food purchase minimum per seat. Dinner is not included in the ticket price.
A World-Class Live Performance and Event Center
Our facility offers many unique amenities that include the world class Theater, state-of-the art culinary kitchen and a Modern Event Space.
The Center offers a diverse lineup of high end music of all genres, and various performances featuring international, national and local artists.